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3PL SUCCESS STORIES
Built For How 3PLs Actually Operate
BrightBox Fulfillment (Ohio)
Pain
All shipments were billed on client accounts → $0 shipping revenue
- 14 Clients
- 11,000 parcels/month
- Clients used their own UPS/FedEx accounts
- BrightBox earned nothing on shipping
After ShipSense
- Sub-accounts created for each client
- BrightBox added $1.10 margin per label on average
- Clients paid less than their old UPS/FedEx rates
Result
- +$12,100 Monthly Revenue
- No Operational Changes
WestGate 3PL (Texas)
Pain
Their UPS rates were “good” but not good enough
- 6lb Ground (Zone 5) → $11.74 with UPS directly
- Clients were price-shopping regularly
After ShipSense
- Same package priced at $9.63
- WestGate added $1 margin
- Clients saved $1.11 and stopped looking elsewhere
Result
- Stronger margins + significantly higher client retention.
ForwardPack Logistics
Pain
Messy billing & inconsistent client rate structures
- Some clients used FP’s rates
- Some used their own
- Reconciliation took 8–12 hrs/week
After ShipSense
- Unified rate structure
- Automated billing by client
- Standardized markups
Result
- Billing time dropped to 1 hr/week
- Added $0.85–$1.50 margin per label.
Pacific Fulfillment Co
Pain
Needed new revenue without raising fulfillment fees
- Thin margins on pick/pack
- Limited upsell opportunities
After ShipSense
- ShipSense-powered rates with fixed markup
- ~16,500 monthly parcels
- Additional $18,000–$22,000/month in profit
Result
- Significant recurring revenue with zero impact on client pricing.
